Privacy Policy
General
This Website with the URL of https://r10.co.in/ is operated by ("We/Our/Us").
We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate to the processing of personal data.
Please read the following carefully to understand our views and practices regarding your personal data.
We collect your personal information in order to provide and continually improve our products and services.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
All partner firms and any third-party working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access, or process sensitive personal information held by us without having first entered into a confidentiality agreement.
Information We Collect
We collect information from you when you register on our site, respond to a survey, or fill out a form. We collect your personally identifiable information including but not limited to your (i) name; (ii) e-mail address; (iii) contact number; (iv) residential address; in the following circumstances:
We collect and use your personal information when you avail our services. By accessing our websites and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.
Information Used for?
Any of the information we collect from you may be used in one of the following ways:
  1. Promote a safe service.
  2. Customize your experience.
  3. Resolve disputes.
  4. Troubleshoot problems.
  5. Collect fees owed to us.
  6. Cater to consumer interests while providing our services,
  7. Inform you about online and offline offers, products, services, and updates.
Data Security
We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as credit card numbers, UID's and login credentials to be transmitted securely.
We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services.
Cookies
Cookies are small files stored on your hard drive that assist us in providing services customized to your requirements, interests and preferences. We also offer certain features which are only available through the use of a cookie. R10 does not store personal information about you in the cookies. Anything you decide to share with us (such as your address and e-mail address) is stored on our secured servers.
Do we disclose any information to outside parties?
We do not share your personal data with third parties without your prior consent other than:
  1. With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable laws or have a valid agreement with us.
  2. To comply with laws or to respond to lawful requests and legal process
  3. To protect the rights and property of us, our agents, customers, and others including to enforce our agreements, policies, and terms of use
  4. In an emergency, including to protect the personal safety of any person; and
  5. For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deal may include, for example, any merger, financing acquisition, divestiture, or bankruptcy transaction or proceeding).
Third party links
Our site may, from time to time, contain links to and from other websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these polies. When you leave our site, we encourage you to read the privacy policy of every website you visit.
Data collected from r10Bus Head App
User profile: We collect data of users to create or update their r10Bus Head profile. This may include their name, email, phone number, password, address, profile picture, and driver’s licence (which may indicate document numbers as well as birth date, gender, and photo).
Location data (Driver): The r10Bus Head App collects this data when the Driver app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. This is used to calculate the distance travelled to provide an ETA to the employees.
Device data: We may collect data about the devices used to access our services, including the operating systems and versions, device models, and device motion data.
Communications data: We enable drivers and employees, or administrators, to communicate with each other through phone calls.
Data collected from r10 Employee Commute App
User profile: We collect data of users to create or update their r10 Employee Commute App user account. This may include their name, email, phone number, password, address, profile picture and gender. This information may also be used for providing rostering & routing preferences to the user.
Data collected from r10 Office Commute App
User profile: We collect data of users to create or update their r10 Office Commute App user account. This may include their name, email, phone number, password & profile picture.
Location Information (Driver): The Office Commute App collects this data when the Driver app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. This information is used to determine the location of the vehicle and to monitor the progress of the trip and ensuring its safety.
Changes to Privacy Policy
We may change this policy from time to time. If we make any changes to this policy, we will change the Last Updated date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.
If you have any concern about privacy or grievances with Us, please contact us with a thorough description and we will try to resolve the issue for you.
Contact Details: it@r10.co.in